Heather Allen
Business Owner

I began working at The Treatment Rooms in 2014 in the role of Front of House. I would enjoy my days welcoming clients and recommending treatments and products and ensuring that the day-to-day running of the salon was as smooth as possible for clients and therapists alike!

As The Treatment Rooms expanded and the founder, Hayley Borthwick, had established her second business, HiBrow Cosmetic Clinic, The Treatment Rooms needed a new owner and someone that could be dedicated to uphold the salon's reputation and take it forward. So, in 2018 I decided to take the reins and have never looked back!



It's no secret that I am not a trained therapist! Shocking! After years in retail management and being from a customer service background, I am always looking at how we can make the best environment for the client. I am passionate about the little touches and the attention to detail that are unique to The Treatment Rooms. I want every client to feel they have had a spa experience whether they have been just for an eyebrow shape or one of our indulgent massage treatments.

When I'm not working I am the proud owner of two sons and we love to explore the countryside or escape to the Peak District. A good early morning hike and then home for a Sunday Lunch is my absolute favourite. I love cooking a leg of lamb and sharing a bottle of red (with the lamb!) 


Superstar Therapist

Superstar therapist qualified in all treatments with over 5 years experience working in salons or spas.

Specialist treatments 

  • Advanced Massage Treatments

  • Intimate Waxing

  • Dermaplaning and Alumier MD Clinical Facials

  • Decléor Facial treatments


I have worked in salons since I was 15 years old as a Saturday Girl and then undertaking my NVQ 2 and 3 qualifications in Beauty Therapy. As I have gained experience I have also done extra qualifications in eyelash extensions, advanced massage techniques and advanced skin treatments to broaden my horizons and knowledge.


I love holistic treatments such as massage and facials. The feeling of your clients being zen afterwards is the best feeling and to also know that I will have relieved them from any discomfort to help them. It's why I became a therapist! I enjoy discussing skin concerns and problems with the client to advise treatments and products that will really benefit them.

In my spare time I love being with my friends and family - going out and making memories. I also love to collect crystals and understanding their powers. We have also added these to some of our treatments and I love to pass on these to my clients to help them meditate or focus their mind. 


On a Saturday I do like a Pink G&T too!

Superstar Therapist

Superstar therapist qualified in all treatments with over 5 years experience working in salons or spas.

Specialist treatments 

  • Advanced Massage

  • Classic, Hybrid & Volume Lash extensions

  • Alumier MD Clinical Facials​

  • Decléor Facial treatments

I first started my career in beauty training Champneys college where I achieved Level 2, 3 and 4 in Beauty Therapy as well as my CIDESCO Post-Graduate Beauty qualification. I then went to work at Champneys Spring Spa and completed additional courses in eyelash extensions.




After travelling around Asia and Australia I started working in a salon in Australia for 6months which was an amazing experience. 


I love doing nails and holistic treatments as well as many other beauty treatments, including the advanced Alumier MD Clinical Peels which we have recently trained in. 


In my spare time I love to travel as much as possible, practice my nails art and spend time with my friends and family!


Superstar Therapist

Superstar therapist qualified in all treatments with over 5 years experience working in salons or spas.

Specialist treatments 

  • ​Decléor Facial and Body treatments

  • Advanced Massage including Deep Tissue and Pregnancy treatments

  • Loves a brow or lash transformation with Elleebana

I first started my career straight from college and whist training to become a beauty therapist I worked in my college salon on evenings and weekends to gain the full experience before completion of my courses. 


This started at age 17 and I have worked for the beauty industry since focussing on progressing my skills and experience. 

I have a passion for all my beauty treatments but nails and facials being my all time favourite (Decléor is just the most beautiful luxurious brand) I enjoy nothing more than an new challenge and making my clients feel they have received the best experience they possibly could. 


I recently became a Mom to my 1st child Harry in lockdown 2020, so my spare time is very occupied but becoming a parent is the most amazing job ever! (I did say I liked a challenge) 


I am looking forward to starting my new role at The treatment rooms and meeting all you wonderful clients, see you soon! 


Rising Star Therapist (Junior)
  • Fully qualified NVQ level 2 and 3 Beauty Therapy

  • Building treatment portfolio with The Treatment Rooms gradually gaining more experience and confidence.


My name is Lauren, I have worked in a salon environment since the age of 14 starting as a Saturday girl. I first got in to beauty because of my love for makeup, I enjoy creating different looks. I started my beauty career by taking my NVQ level 2 and 3 at South Staffordshire College in Tamworth. Since then I have found a love for all different aspects of beauty, being able to make someone feel their best is what I love the most!


Whilst completing my level 3 in beauty, I took on a job at a beauty salon in Lichfield as a receptionist where I also gained extra training in brands such as Dermalogica, REN, Jan Marini and CACI Synergy.

I can not wait now to begin my new adventure with The Treatment Rooms. I am so excited to gain further experience/knowledge and learn new skills. I am mostly looking forward to meeting new people and properly starting my career in beauty, working along side highly qualified therapists.


In my free time I enjoy spending time with my friends and family making as many memories as possible. I enjoy going for walks and adventuring new places and sceneries. I have recently started doing yoga which I find really relaxing. 



Head Gardener