Frequently Asked Questions relating to COVID-19
I have gift vouchers that expired April/May/June/July can I still use these?
Any Gift Vouchers with an expiry date from April 2020 will be extended for an extra 4 months after the business is reopened. Example - Vouchers that expired in June will now be valid until the end of October.
I purchased tickets to the MediSpa opening party, do you have a new date for this?
The MediSpa Opening Party unfortunately had to be postponed due to lockdown. We will definitely be having a (much needed) celebration later on the year when it is safe to do so. Your purchased ticket will still be valid for entry on the new date but if this is not convenient you can request a refund.
What PPE will you expect clients to wear when you reopen?
Following updated Government Guidelines, from August 8th it is compulsory for all clients to wear masks within the salon. Should you be exempt from wearing one, please inform us before your visit. Should you arrive without a mask we can provide you with a disposable mask for £1.
Will you be having screens up on the nail desks?
We have not purchased these as we don't believe they are an effective way to control the spread of coronavirus as contact will still be made between therapist and client. The most effective way is regular and consistent handwashing and cleaning of hard surfaces. All staff will be wearing the correct PPE for your treatment to comply with Government Guidelines.
How are you going to manage keeping clients 2metres apart in salon?
We will be controlling the number of staff and clients in the building at one time. We are advising clients to not turn up early for treatments to ensure that we are able to clean thoroughly between each client in the treatment areas and reception. Our nail desks and pedicure stations will only be used for 2 clients at a time with the middle desk unoccupied to allow over 2 metres between clients. Treatment rooms are all single occupancy so just one client per room as usual. Please note we will not be permitting children or extra guests into the salon with the client.